Terms of Service
Last updated 16 September 2026
The short version. QFlex is a media player. It contains no channels, no films and no television of any kind, and it never will. You bring a streaming service you already pay somebody else for, and QFlex plays it. The subscription buys the software and nothing else.
1. Who you are contracting with
QFlex is provided by QFlex, registered in Amman, Jordan.
Contact: support@qflexplayer.comn.
2. What QFlex is, and what it is not
QFlex is a media player application for televisions, phones, tablets and computers. It plays video streams that you supply, by entering an M3U playlist address or the server, username and password of an Xtream-compatible service.
QFlex is supplied with no content. It hosts nothing, stores no media, indexes no channels, and resells no subscription. We have no commercial relationship with any streaming provider, we receive no payment from any of them, and we do not recommend, endorse or supply any.
The relationship is the one a general-purpose media player has to whatever you open in it. If you have no streaming service of your own, a QFlex subscription will give you nothing to watch.
3. Your responsibility for what you play
You are responsible for the lawfulness of the streams you provide to QFlex, and for holding whatever rights or subscriptions those streams require. You agree not to use QFlex to access content you are not entitled to access. We cannot see what you play and do not monitor it, but a credible report of unlawful use may result in your account being closed under section 9.
4. Your account and your device
Each device that installs QFlex registers itself and is issued a device identifier and a device key. The device key is a credential: it signs in to your account and anyone holding it can manage your playlists. Keep it as you would a password. It is shown on your own screen and we will never ask you for it by email or place it in a link.
A subscription is held by the device it was bought for. Moving it to another device is possible through the account area or by contacting us.
5. Free trial
Every newly registered device receives a free trial of two days. No payment details are required to start it. The trial runs once per device.
6. Prices, billing and renewal
| Plan | Price | Billed |
|---|---|---|
| Monthly | $8.99 | Every month |
| Annual | $71.88 | Once a year |
Prices are in United States dollars and cover one device. Applicable sales tax or VAT is determined by your country and is shown before you pay.
Subscriptions renew automatically at the end of each period unless cancelled, and you are charged on the day of renewal. We will tell you in advance of any price change, and a change never applies to a period you have already paid for.
7. Cancelling
You may cancel at any time, from the account area or by contacting us. Cancelling stops the next payment; it does not end the period you have already paid for. Your access continues normally until that period expires, and then stops. There is nothing else you need to do.
8. Refunds
If QFlex does not work for you, write to us within 14 days of a payment and we will refund it in full. You do not have to justify the request.
After 14 days, a period already begun is not normally refunded, because the free trial exists precisely so that the software can be tried before any money changes hands. We will still look at anything you want to raise — a charge you did not expect, a renewal you meant to cancel, a device that stopped working — and we would rather refund a disputed payment than argue about it.
Refunds are returned by the method used to pay.
9. Suspension and termination
We may suspend or close an account that is being used to attack the service, to resell access, to distribute the software as another product, or in a way we are credibly informed is unlawful. Where a closure is not your fault, any unused portion of a paid period is refunded.
You may stop using QFlex at any time by uninstalling it and cancelling.
10. Availability and changes
We aim to keep the service available at all times but do not guarantee it. Maintenance, a failure at a supplier, or a change made by your streaming provider can all interrupt playback, and the last of those is outside our control entirely.
Features may be added, changed or withdrawn. Where a change materially reduces what a paid subscription provides, you may cancel and receive a pro-rata refund of the remainder.
11. Warranties and liability
QFlex is provided as-is. We do not warrant that it will play every stream, on every device, without interruption — the formats and behaviour of streaming providers vary and change without notice.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability arising out of the service is limited to the amount you paid in the twelve months before the claim.
12. Governing law
These terms are governed by the laws of the Hashemite Kingdom of Jordan, and the courts of Amman have jurisdiction. If you are a consumer elsewhere, this does not remove any right you have under the mandatory law of the country you live in.
13. Changes to these terms
We may update these terms. The date at the top always shows when they last changed, and a change that materially affects you will be announced in the app or by email before it takes effect.
14. Contact
Questions about these terms, a refund, or an account: support@qflexplayer.comn.